# POS System - User Manual

## Table of Contents
1. [Introduction](#introduction)
2. [Getting Started](#getting-started)
3. [User Roles and Permissions](#user-roles-and-permissions)
4. [Dashboard Overview](#dashboard-overview)
5. [Product Management](#product-management)
6. [Making Sales (POS Operations)](#making-sales-pos-operations)
7. [Customer Management](#customer-management)
8. [Inventory Management](#inventory-management)
9. [Reports and Analytics](#reports-and-analytics)
10. [User Settings](#user-settings)
11. [Troubleshooting](#troubleshooting)
12. [Frequently Asked Questions (FAQ)](#frequently-asked-questions-faq)

---

## Introduction

Welcome to the POS (Point of Sale) System! This comprehensive retail management solution helps you manage your store operations efficiently, including sales processing, inventory management, customer tracking, and detailed reporting.

### Key Features
- **Fast POS Operations**: Quick and efficient checkout process
- **Inventory Management**: Track stock levels, set alerts, manage products
- **Customer Management**: Maintain customer database and purchase history
- **Reports & Analytics**: Detailed sales reports and business insights
- **Multi-User Support**: Different user roles with customized permissions
- **Invoice Generation**: Professional receipts and invoices
- **Barcode Support**: Scan products for quick processing

### System Requirements
- **Browser**: Chrome, Firefox, Safari, or Edge (latest version)
- **Screen Resolution**: Minimum 1024x768 (1920x1080 recommended)
- **Internet Connection**: Required for initial setup and updates
- **Barcode Scanner** (Optional): USB or Bluetooth compatible

---

## Getting Started

### Accessing the System

1. **Open Your Browser**
   - Launch your preferred web browser (Chrome recommended)
   - Navigate to your POS system URL (e.g., `http://yourstore.com/pos`)

2. **Login**
   - Enter your **Username**
   - Enter your **Password**
   - Click **Login** button

   ![Login Screen Example]

3. **First Time Login**
   - If this is your first time logging in, you may be prompted to change your password
   - Create a strong password (minimum 8 characters, mix of letters and numbers)
   - Click **Save** to proceed

### Navigating the Interface

The system interface consists of several key areas:

1. **Top Navigation Bar**
   - Logo/Store name (left)
   - Quick notifications (center)
   - User profile menu (right)

2. **Left Sidebar Menu**
   - Dashboard
   - Sales/POS
   - Products
   - Customers
   - Reports
   - Settings

3. **Main Content Area**
   - Displays the selected page content
   - Forms, tables, and data visualizations

4. **Footer**
   - Copyright information
   - Version number
   - Quick links

---

## User Roles and Permissions

### Admin
**Full System Access** - Can perform all operations

Permissions:
- ✓ Manage all products
- ✓ Process sales and returns
- ✓ Manage customers
- ✓ View all reports
- ✓ Manage users and roles
- ✓ Configure system settings
- ✓ Access financial data

### Manager
**Store Management** - Can manage most operations except system configuration

Permissions:
- ✓ Manage products
- ✓ Process sales and returns
- ✓ Manage customers
- ✓ View sales reports
- ✓ View inventory reports
- ✗ Cannot manage users
- ✗ Cannot change system settings

### Cashier
**Sales Operations** - Limited to POS and basic functions

Permissions:
- ✓ Process sales
- ✓ Search products
- ✓ View customer information
- ✓ Generate receipts
- ✗ Cannot add/edit products
- ✗ Cannot view detailed reports
- ✗ Cannot manage customers

---

## Dashboard Overview

The Dashboard is your central hub for monitoring business performance.

### Key Metrics (Info Boxes)

**Today's Sales**
- Total revenue generated today
- Number of transactions
- Quick comparison with yesterday

**Total Products**
- Number of active products in inventory
- Low stock alerts
- Out of stock items

**Total Customers**
- Total registered customers
- New customers this month
- Active customers

**Monthly Revenue**
- Current month's total sales
- Month-over-month comparison
- Revenue trend

### Sales Chart
- Visual representation of sales over time
- Daily, weekly, or monthly views
- Interactive chart (hover for details)

### Quick Actions
- **New Sale**: Start a new POS transaction
- **Add Product**: Quick add new product
- **Generate Report**: Create instant sales report
- **View Low Stock**: Check items needing reorder

### Recent Sales
- List of last 10 transactions
- Invoice number, customer, amount, time
- Quick access to view or print receipt

---

## Product Management

### Viewing Products

1. Click **Products** in the sidebar menu
2. You'll see a table with all products:
   - Product Name
   - Category
   - Barcode/SKU
   - Price
   - Current Stock
   - Status
   - Actions (Edit/Delete)

3. **Search Products**
   - Use the search box to find products by name, barcode, or SKU
   - Results update automatically as you type

4. **Filter Products**
   - Click **Category** dropdown to filter by product category
   - Click **Status** to show active/inactive products only

### Adding New Product

1. Click **Add New Product** button (top right)
2. Fill in the product information:

   **Basic Information:**
   - Product Name (required)
   - Category (select from dropdown)
   - Description (optional)

   **Pricing:**
   - Cost Price (what you pay)
   - Selling Price (what customers pay)
   - Tax Rate (if applicable)

   **Inventory:**
   - Initial Stock Quantity
   - Minimum Stock Level (for low stock alerts)
   - SKU (Stock Keeping Unit - optional)
   - Barcode (can be generated automatically)

   **Product Image:**
   - Click **Choose File** to upload product image
   - Supported formats: JPG, PNG (max 2MB)
   - Image will be automatically resized

3. Click **Save Product**
4. Success message will confirm product was added

### Editing Product

1. Find the product in the products list
2. Click **Edit** button (pencil icon)
3. Update the information as needed
4. Click **Save Changes**

**Note**: Editing a product will not affect past sales records.

### Deleting Product

1. Find the product to delete
2. Click **Delete** button (trash icon)
3. Confirm deletion when prompted

**Warning**: Deleted products cannot be recovered. Consider marking as "Inactive" instead if you want to keep records.

### Product Categories

**Managing Categories:**

1. Go to **Products** → **Categories**
2. View all existing categories
3. **Add New Category:**
   - Click **Add Category**
   - Enter category name and description
   - Click **Save**

4. **Edit/Delete Categories:**
   - Click edit icon to modify
   - Click delete icon to remove (only if no products use it)

### Barcode Generation

1. When adding/editing a product
2. Leave barcode field empty
3. Click **Generate Barcode** button
4. System will create a unique barcode automatically
5. Barcode can be printed for product labels

### Bulk Import Products

For importing multiple products at once:

1. Go to **Products** → **Import**
2. Download the Excel template
3. Fill in product information in the template
4. Upload completed file
5. Review import preview
6. Click **Confirm Import**

---

## Making Sales (POS Operations)

### Starting a New Sale

1. Click **New Sale** from Dashboard or **POS** in sidebar
2. The POS screen will open with:
   - Product search area (top)
   - Cart/selected items (center)
   - Payment section (right)

### Adding Products to Cart

**Method 1: Search by Name**
1. Click in the product search box
2. Type product name
3. Select from dropdown suggestions
4. Product adds to cart automatically

**Method 2: Barcode Scanning**
1. Click in barcode field OR just scan (auto-focused)
2. Scan product barcode with scanner
3. Product adds to cart automatically
4. Continue scanning for multiple items

**Method 3: Browse Products**
1. Click **Browse Products** button
2. View products by category
3. Click product card to add to cart

### Managing Cart Items

**Adjust Quantity:**
- Click **+** button to increase quantity
- Click **-** button to decrease quantity
- Or type quantity directly in the input field

**Remove Item:**
- Click **×** (remove icon) next to item
- Item will be removed from cart

**Apply Discount:**
- Click **Discount** button on item OR
- Apply discount to entire sale in payment section
- Enter discount amount or percentage
- Click **Apply**

### Adding Customer to Sale

1. Click **Select Customer** button
2. **Existing Customer:**
   - Search by name or phone number
   - Select customer from list
   - Customer info appears on receipt

3. **New Customer:**
   - Click **Add New Customer**
   - Enter customer details (name, phone required)
   - Click **Save**
   - Customer automatically selected for this sale

4. **Walk-in Customer:**
   - Leave customer field empty
   - Sale recorded as "Walk-in Customer"

### Completing the Sale

1. Review all items in cart
2. Verify total amount
3. Select **Payment Method:**
   - Cash
   - Credit/Debit Card
   - Mobile Payment/Online

4. **For Cash Payments:**
   - Enter amount received from customer
   - System calculates change automatically
   - Display shows change amount clearly

5. **For Card/Online Payments:**
   - Simply select payment method
   - No change calculation needed

6. Click **Complete Sale** button

7. Sale is processed and you'll see:
   - Success confirmation message
   - Invoice number generated
   - Options to:
     - **Print Receipt**: Print for customer
     - **Email Receipt**: Send to customer email
     - **New Sale**: Start another transaction
     - **View Invoice**: See detailed invoice

### Receipt/Invoice Options

**Print Receipt:**
- Prints on connected thermal printer or regular printer
- Compact format suitable for customer receipt
- Includes: Items, prices, subtotal, tax, total, payment method

**View/Download Invoice:**
- Full detailed invoice in PDF format
- Professional format with company logo and details
- Can be emailed or downloaded
- Includes: Invoice number, date, customer details, item breakdown, terms

### Handling Returns/Refunds

1. Go to **Sales** → **Returns**
2. Search for original sale by invoice number
3. Click **Process Return**
4. Select items to return
5. Enter reason for return
6. Process refund:
   - Full refund
   - Partial refund
   - Store credit

7. Return is recorded and inventory updated

---

## Customer Management

### Viewing Customers

1. Click **Customers** in sidebar
2. View list of all customers with:
   - Name
   - Phone number
   - Email
   - Total purchases
   - Last purchase date
   - Actions

### Adding New Customer

1. Click **Add Customer** button
2. Fill in customer information:

   **Required:**
   - Full Name
   - Phone Number

   **Optional:**
   - Email Address
   - Address (street, city, postal code)
   - Birthday (for birthday promotions)
   - Notes

3. Click **Save Customer**

### Editing Customer Information

1. Find customer in list
2. Click **Edit** button
3. Update information as needed
4. Click **Save Changes**

### Customer Purchase History

1. Click on customer name or **View** button
2. Customer profile shows:
   - Personal information
   - Total purchases
   - Average order value
   - Purchase history table with:
     - Date
     - Invoice number
     - Items purchased
     - Amount
     - Payment method

3. Click invoice number to view full invoice

### Customer Search

Use the search box to find customers by:
- Name (first or last)
- Phone number
- Email address
- Partial information (autocomplete)

### Exporting Customer Data

1. Go to **Customers** → **Export**
2. Select export format:
   - Excel (.xlsx)
   - CSV (.csv)
   - PDF

3. Choose filters (optional):
   - Date range
   - Purchase amount range
   - Active/Inactive customers

4. Click **Export**
5. File downloads automatically

---

## Inventory Management

### Viewing Stock Levels

1. Click **Inventory** in sidebar
2. View current stock levels for all products
3. Color-coded indicators:
   - **Green**: Good stock (above minimum level)
   - **Yellow**: Low stock (at or near minimum level)
   - **Red**: Out of stock or critical

### Stock Adjustments

**Manual Adjustment:**

1. Find product in inventory list
2. Click **Adjust Stock** button
3. Enter adjustment details:
   - Adjustment Type:
     - Add Stock (incoming inventory)
     - Remove Stock (damage, theft, etc.)
     - Set Stock (manual count correction)
   - Quantity
   - Reason/Note (required)

4. Click **Save Adjustment**
5. Stock level updated immediately

### Stock Alerts

**Low Stock Notifications:**

1. Dashboard shows low stock count
2. Click to view list of products below minimum level
3. Each product shows:
   - Current stock
   - Minimum stock level
   - Recommended reorder quantity

**Setting Stock Alerts:**

1. Edit product
2. Set **Minimum Stock Level**
3. System automatically alerts when stock falls below this level

### Stock Transfers

(If you have multiple locations)

1. Go to **Inventory** → **Transfers**
2. Click **New Transfer**
3. Select:
   - From Location
   - To Location
   - Products and quantities

4. Click **Submit Transfer**
5. Receiving location confirms receipt
6. Stock updated in both locations

### Inventory Reports

1. Go to **Inventory** → **Reports**
2. Select report type:
   - Current Stock Report
   - Stock Movement Report
   - Low Stock Report
   - Dead Stock Report (no sales in X days)
   - Stock Value Report

3. Set date range and filters
4. Click **Generate Report**
5. View, print, or export report

### Physical Stock Count

**Conducting Stock Count:**

1. Go to **Inventory** → **Stock Count**
2. Click **Start New Count**
3. Optional: Print count sheet with current quantities
4. Count actual physical stock
5. Enter counted quantities in system
6. System compares counted vs. system quantities
7. Review discrepancies
8. Approve stock count
9. System updates all quantities to counted amounts

---

## Reports and Analytics

### Sales Reports

**Daily Sales Report**

1. Go to **Reports** → **Sales** → **Daily**
2. Select date
3. View:
   - Total sales amount
   - Number of transactions
   - Average transaction value
   - Payment method breakdown
   - Hourly sales chart
   - Best selling products of the day

**Monthly Sales Report**

1. Go to **Reports** → **Sales** → **Monthly**
2. Select month and year
3. View:
   - Total monthly revenue
   - Day-by-day sales chart
   - Week-by-week comparison
   - Month-over-month growth
   - Top products of the month
   - Top customers

**Custom Date Range Report**

1. Go to **Reports** → **Sales** → **Custom**
2. Select start and end dates
3. Choose additional filters:
   - Specific products
   - Specific categories
   - Specific customers
   - Payment methods

4. Click **Generate Report**

### Product Performance Reports

**Best Sellers Report**

1. Go to **Reports** → **Products** → **Best Sellers**
2. Select time period
3. View ranked list of products by:
   - Quantity sold
   - Revenue generated
   - Profit margin

**Slow Moving Products**

1. Go to **Reports** → **Products** → **Slow Moving**
2. Set criteria (e.g., no sales in 30 days)
3. View list of products with low turnover
4. Consider promotions or discontinuation

**Product Profitability**

1. Go to **Reports** → **Products** → **Profitability**
2. View products by:
   - Gross profit
   - Profit margin percentage
   - Return on investment

### Customer Reports

**Customer Purchase Report**

1. Go to **Reports** → **Customers**
2. View:
   - Top customers by spending
   - Customer lifetime value
   - New vs. returning customers
   - Customer retention rate

### Financial Reports

**Payment Method Report**

1. Go to **Reports** → **Financial** → **Payments**
2. View breakdown of sales by payment method
3. Useful for reconciliation and banking

**Tax Report**

1. Go to **Reports** → **Financial** → **Tax**
2. Select tax period
3. View:
   - Total taxable sales
   - Tax collected
   - Tax-free sales
   - Tax summary by rate

### Exporting Reports

All reports can be exported in multiple formats:

1. Generate your report
2. Click **Export** button
3. Select format:
   - **PDF**: Professional formatted report
   - **Excel**: For further analysis
   - **CSV**: For importing into other systems

4. File downloads automatically

### Scheduled Reports

**Setting Up Automated Reports:**

1. Go to **Reports** → **Scheduled Reports**
2. Click **New Scheduled Report**
3. Configure:
   - Report type
   - Frequency (daily, weekly, monthly)
   - Recipients (email addresses)
   - Format (PDF or Excel)

4. Click **Save Schedule**
5. Reports automatically sent via email

---

## User Settings

### Profile Settings

1. Click your **username** in top-right corner
2. Select **Profile Settings**

**Update Personal Information:**
- Full name
- Email address
- Phone number
- Profile picture (click avatar to upload)

**Change Password:**
1. Click **Change Password**
2. Enter current password
3. Enter new password
4. Confirm new password
5. Click **Update Password**

### Display Preferences

**Theme Selection:**
1. Go to **Settings** → **Display**
2. Choose color scheme:
   - Light Theme (default)
   - Dark Theme
   - Blue Theme
   - Green Theme
   - Custom

**Language:**
- Select preferred language from dropdown
- Interface updates immediately

**Date/Time Format:**
- Choose date format (MM/DD/YYYY, DD/MM/YYYY, etc.)
- Choose time format (12-hour, 24-hour)

### POS Preferences

1. Go to **Settings** → **POS Settings**

**Receipt Settings:**
- Include company logo
- Show tax details
- Show payment method
- Custom footer message

**Default Values:**
- Default customer (for walk-ins)
- Default payment method
- Auto-print receipt (yes/no)

**Barcode Scanner:**
- Scanner type (USB/Bluetooth)
- Scan beep sound (on/off)
- Auto-submit on scan

### Notification Settings

1. Go to **Settings** → **Notifications**
2. Configure alerts for:
   - Low stock products
   - Daily sales summary
   - New customer registrations
   - System updates

3. Choose notification method:
   - Email
   - In-app notifications
   - Both

### Receipt/Invoice Customization

1. Go to **Settings** → **Receipt Template**
2. Customize:
   - Company logo upload
   - Company name and address
   - Contact information (phone, email, website)
   - Tax ID / Business registration number
   - Footer message ("Thank you for your business!")
   - Terms and conditions

3. **Preview** changes before saving
4. Click **Save Template**

---

## Troubleshooting

### Common Issues and Solutions

#### Login Issues

**Problem**: Cannot log in / "Invalid username or password"

**Solutions:**
- Check that Caps Lock is off
- Verify username is correct (case-sensitive)
- If forgotten password, click **Forgot Password?** link
- Contact your system administrator if issue persists

**Problem**: Session expires too quickly

**Solution:**
- This is a security feature
- Increase session timeout in Settings (admin only)
- Consider "Remember Me" option for trusted devices

#### POS/Sales Issues

**Problem**: Product not found when scanning barcode

**Solutions:**
- Verify product exists in system
- Check barcode is correct in product details
- Try manual search by product name
- Ensure barcode scanner is working properly

**Problem**: Cannot complete sale / "Sale failed" error

**Solutions:**
- Check internet connection
- Verify all required fields are filled
- Ensure stock is available for all items
- Refresh page and try again
- Contact support if problem continues

**Problem**: Receipt won't print

**Solutions:**
- Check printer is turned on and connected
- Verify printer has paper
- Check printer driver is installed
- Try "Print Preview" to save as PDF instead
- Restart browser and try again

#### Product Issues

**Problem**: Cannot add new product / validation errors

**Solutions:**
- Ensure all required fields are filled (Name, Price, Stock)
- Check that SKU/Barcode is unique (not already used)
- Verify image file size is under 2MB
- Check internet connection
- Try again or contact support

**Problem**: Stock levels incorrect

**Solutions:**
- Check recent stock adjustments in Inventory → History
- Verify no unreported sales or returns
- Perform physical stock count
- Contact supervisor to investigate discrepancy

#### Report Issues

**Problem**: Report shows no data

**Solutions:**
- Verify correct date range is selected
- Check that sales were made in selected period
- Clear browser cache and try again
- Try different browser

**Problem**: Cannot export report

**Solutions:**
- Check browser pop-up blocker settings
- Ensure sufficient permissions (some reports admin-only)
- Try different export format
- Clear browser cache and cookies

### Error Messages

| Error Message | Meaning | Solution |
|---------------|---------|----------|
| "Session expired" | Logged out due to inactivity | Log in again |
| "Access denied" | Insufficient permissions | Contact admin for access |
| "Database error" | System connection issue | Refresh page, contact IT |
| "Stock not available" | Item out of stock | Update inventory or remove item |
| "Invalid barcode" | Barcode format incorrect | Regenerate or manually enter |

### Browser Issues

**Recommended Browsers:**
- Google Chrome (recommended)
- Mozilla Firefox
- Microsoft Edge
- Safari (Mac only)

**Browser Cache Issues:**

If experiencing display problems:
1. Clear browser cache:
   - Chrome: Ctrl+Shift+Delete
   - Firefox: Ctrl+Shift+Delete
   - Safari: Cmd+Option+E

2. Hard refresh page:
   - Windows: Ctrl+F5
   - Mac: Cmd+Shift+R

### Getting Help

**Contact Support:**
- Email: support@yourpos.com
- Phone: 1-800-XXX-XXXX
- Hours: Monday-Friday, 9 AM - 5 PM

**Submit Support Ticket:**
1. Go to **Help** → **Support**
2. Click **New Ticket**
3. Describe issue in detail
4. Attach screenshot if relevant
5. Submit ticket
6. You'll receive response within 24 hours

**Self-Help Resources:**
- Video tutorials: [URL]
- Knowledge base: [URL]
- Community forum: [URL]

---

## Frequently Asked Questions (FAQ)

### General Questions

**Q: Can I use the system offline?**
A: The system requires internet connection for full functionality. However, basic POS operations can work offline temporarily with automatic sync when connection restored.

**Q: How often is my data backed up?**
A: Data is automatically backed up daily. You can also manually export backups anytime from Settings → Backup.

**Q: Can multiple users access the system simultaneously?**
A: Yes, multiple users can log in and work at the same time. Each user has their own session.

**Q: Is my data secure?**
A: Yes, all data is encrypted and stored securely. The system uses industry-standard security protocols.

### Product Management

**Q: Can I add products in bulk?**
A: Yes, use the Import feature under Products → Import. Download the Excel template, fill it out, and upload.

**Q: What happens to old products I no longer sell?**
A: Instead of deleting, mark them as "Inactive". This preserves historical sales data while hiding them from active inventory.

**Q: Can I have multiple barcodes for the same product?**
A: No, each product has one unique barcode. However, you can create product variants if needed.

### Sales & POS

**Q: How do I void a sale?**
A: Only administrators can void sales. Go to Sales → History, find the sale, and click Void. This is different from a return.

**Q: Can I put a sale on hold?**
A: Yes, click "Hold Sale" button. It saves the current cart and lets you start a new sale. Resume from "Held Sales" list.

**Q: What if I make a mistake during checkout?**
A: Before completing the sale, you can edit quantities or remove items. After completion, process a return/refund.

### Reporting

**Q: Can I customize what data shows in reports?**
A: Most reports have filters and options. For custom reports, export data to Excel for further analysis.

**Q: How long is sales history stored?**
A: All sales data is stored indefinitely unless manually deleted by an administrator.

**Q: Can I schedule reports to be emailed automatically?**
A: Yes, go to Reports → Scheduled Reports to set up automatic email delivery.

### Technical Questions

**Q: Which barcode scanner should I use?**
A: Any USB or Bluetooth barcode scanner that emulates keyboard input will work. We recommend USB for stability.

**Q: What receipt printer is compatible?**
A: Most thermal receipt printers with USB or network connectivity are compatible. 80mm width is standard.

**Q: Can I access the system from my phone or tablet?**
A: Yes, the interface is responsive and works on mobile devices, though we recommend tablets or larger screens for optimal experience.

**Q: What browser should I use?**
A: Google Chrome is recommended for best performance, but Firefox, Safari, and Edge also work well.

### Account & Permissions

**Q: How do I add a new user/employee?**
A: Only administrators can add users. Go to Settings → Users → Add New User.

**Q: Can I change my own permissions?**
A: No, only administrators can modify user permissions. Contact your admin if you need additional access.

**Q: What happens if I forget my password?**
A: Click "Forgot Password?" on the login screen. Follow the email instructions to reset your password.

---

## Quick Reference Guide

### Keyboard Shortcuts

| Action | Shortcut | Notes |
|--------|----------|-------|
| New Sale | F1 | Opens POS screen |
| Product Search | F2 | Focus on product search |
| Complete Sale | F9 | Completes current transaction |
| Hold Sale | F5 | Saves current cart on hold |
| Quantity Field | F3 | Focus on quantity input |
| Print Receipt | Ctrl+P | Print last transaction |
| Dashboard | Alt+D | Return to dashboard |
| Logout | Ctrl+Shift+L | Log out of system |

### Barcode Scanning Tips

1. **Hold steady**: Keep scanner 4-6 inches from barcode
2. **Proper angle**: Point directly at barcode (not at an angle)
3. **Good lighting**: Ensure barcode is well-lit
4. **Clean barcode**: Remove any dirt or damage on barcode
5. **Hear the beep**: Wait for confirmation beep before next scan
6. **Practice**: Accuracy improves with practice

### Daily Opening Procedures

1. Turn on computer and printer
2. Login to POS system
3. Verify previous day closed properly
4. Check for low stock alerts
5. Review any special promotions for the day
6. Count starting cash in drawer (optional)
7. Begin serving customers

### Daily Closing Procedures

1. Complete all open transactions
2. Count cash drawer
3. Generate end-of-day sales report
4. Compare cash count with report
5. Investigate any discrepancies
6. Prepare bank deposit (if applicable)
7. Backup important data
8. Logout from system

---

## Glossary of Terms

**Barcode**: Machine-readable code consisting of numbers and parallel lines used to identify products

**Cost Price**: The amount you paid to acquire the product (wholesale price)

**Dashboard**: Main overview screen showing key business metrics and quick actions

**Invoice**: Detailed bill provided to customer showing items purchased and payment information

**Inventory**: Complete list of products available for sale and their quantities

**POS (Point of Sale)**: The system/location where sales transactions are processed

**Receipt**: Proof of purchase given to customer after completing a sale

**Selling Price**: The amount customers pay for the product (retail price)

**SKU (Stock Keeping Unit)**: Unique identifier for each product in inventory

**Stock Level**: Current quantity of a product available for sale

**Transaction**: A completed sale or return recorded in the system

---

## Contact and Support

### Support Hours
- **Monday - Friday**: 9:00 AM - 6:00 PM
- **Saturday**: 10:00 AM - 4:00 PM
- **Sunday**: Closed (Email support available)

### Contact Methods

**Technical Support:**
- Email: techsupport@yourpos.com
- Phone: 1-800-TECH-POS (1-800-832-4767)
- Live Chat: Available on dashboard (business hours)

**Sales Inquiries:**
- Email: sales@yourpos.com
- Phone: 1-800-SALES-POS
- Website: www.yourpos.com

**Training & Onboarding:**
- Email: training@yourpos.com
- Schedule a session: www.yourpos.com/training

### Additional Resources

**Online Resources:**
- User Forum: community.yourpos.com
- Video Tutorials: www.yourpos.com/tutorials
- Knowledge Base: help.yourpos.com
- System Status: status.yourpos.com

**Social Media:**
- Facebook: @YourPOSSystem
- Twitter: @YourPOS
- LinkedIn: YourPOS System

---

## Document Information

**Version**: 1.0
**Last Updated**: January 2025
**Document ID**: UM-POS-2025-001

**Feedback**: Help us improve this manual! Send suggestions to documentation@yourpos.com

**Print Tip**: For best results when printing, use Color mode and print pages 1-50 for complete manual.

---

**Thank you for using our POS System!**

We're committed to helping your business succeed. If you have any questions or need assistance, don't hesitate to reach out to our support team.

*Happy Selling!*
